The Process
- Discovery
- Prototypes
- Wireframe
- User test
- Design
- Build
The Problem
- Inefficiencies of the existing QA system is limiting productivity by 40%
- No single place to view outputs from product quality checks, assessments and surveillance
- The current system for product checking is not stable, secure or scalable
- There is no traceability of quality assessment rejections leaving us exposed in any case of alleged GSCOP breach
The user problems
Discovery
- Visited depots
- Mapped out the product assessment processes
- Interviewed product assessors in depot and supplier sites
- Interviewed regional managers
User Journey map
- Collated data
- Created an experience map
- Identified pain points
Pain Points
- Time lost walking depot which are miles long
- Accessing specs and manuals
- Outdated tech – PDA
